Question 1 : What is quality of your hair?
All of our hair is 100% remy, virgin hair, no shedding, no tangling, no dying, no chemical and unprocessed
Question 2 : Your hair is remy or non remy?
We sell only REMY HAIR
Question 3 : How many grams or OZ come in a bundle ?
100 grams – 3.5 OZ , or depend on customers’s required
Question 4: How long the hair typically last?
At least 1 year, it can be last till 2 years or more, depending on your care. Because our hair is FRESH, we have owned hair collectors, so you will get most Fresh hair
Question 5 : Can the hairs be colored ?
Yes, it can. But we advise that you use a professional colorist that specializes in coloring hair extensions
Question 6: What color does the hair come in ?
Virgin hair only comes in natural color of the donors, black – dark brown to light brown. You can indicate in your note and remark at the time of purchase what color you would prefer and we will try to match the best we can
Question 7: why is your price little higher than some other companies in Vietnam?
Yes, maybe our price is little higher than other companies. But I make sure that : quality of our products is much higher too. It is not fair if we only see in price, we need to care about hair quality too.
Cheap price is related to not good quality
I don’t say : our price is cheap. I just say :” our price is reasonable “
Question 9 : What kind of hair do you sell?
We sell : raw ( bulk ) hair , machine weft hair and handtied weft hair
Question 10 : What are textures do you have ?
We have all natural textures : straight, wavy, curly hair. All most straight hair is Vietnamese hair silk, soft . And wavy ,curly hair are Cambodian hair
We also sell steamed wavy, curly hair
Question 11 : Do you have return and exchange policy ?
Of course Yes. If you get hair not as your requirements which we agreed before , you can return to get full of refund
Exchange only and items must be in its original state ( as received) it must be unopened, unwrapped, unaltered, unworn, undamaged and all tags and packaging must be included. We do not accept any merchandise that has been used or altered (brushed, combed, picked, cut, colored or washed) exchanges must be within 7 days of receipt of hair. We do not refund shipping charges for orders returned.
Question 12 : How long does it take to ship and proccess the order?
Nomally, we will ship within 1-2days after receiving payment of your order. For large order take about 3-5 days. We will use DHL, FEDEX, UPS for delivery.
Question 13 : What is your MOQ?
Our MOQ is 0.5 kg
Question 14 : What is payment method you accept ?
We accept : T/T, Western Union, Money Gram.
We also accept Paypal, but we charge 4.5% for Paypal fee and 2.5% for the big difference of exchange rate between Paypal and Vietnamese Bank. Total 7%.
Question 15 : Do you have drop shipping services ?
Yes, we have.
Question16 : Your company is manufacture or trading company ?
We are manufacture, we have owned hair collectors who come to all villages in Vietnam, Laos, Cambodia to cut hair from donors and we also have weft hair factory. This is reason we can control hair quality well and complete all orders fast. Our weakness is : at present we can supply hair in bulk and weft only. We are planning to supply clip, I tip, tape, wigs, lace closures,…in future